Privacy Policy for Serenity Yoga
At Serenity Yoga, we are committed to protecting your privacy. This policy details how we collect, use, and safeguard your personal information in compliance with UK and EU data protection regulations, including the GDPR.
Your Data, Your Rights
We believe in transparency and empowering you with control over your personal data. This Privacy Policy serves as a comprehensive guide to our practices, ensuring you understand exactly what information we collect, why we collect it, and how we use it to enhance your experience with Serenity Yoga while upholding your rights.
Your trust is paramount to us. We regularly review our data handling procedures to ensure they meet the highest standards of security and compliance. Should you have any questions or concerns regarding your privacy, please do not hesitate to contact us directly.
Information We Collect
To provide you with the best possible service, we collect various types of information. This section outlines what we collect and the purposes behind it.
Personal Identification Information
This includes data that can identify you directly, such as your name, email address, phone number, and postal address. We collect this when you register for classes, sign up for our newsletter, or contact us.
- Name and Surname
- Email Address
- Phone Number
- Billing and Shipping Address
Health and Wellness Information
For your safety and to tailor our yoga programs to your needs, we may ask about your health conditions, fitness levels, and any injuries. This sensitive data is collected with your explicit consent and handled with the utmost care.
- Medical History relevant to yoga practice
- Fitness Goals
- Injury status
- Emergency Contact Information
Usage Data and Cookies
We collect information on how you access and use our website. This may include your IP address, browser type, pages visited, and time spent on our site. We use cookies to enhance your browsing experience.
- IP Address and Device Information
- Browser Type and Version
- Pages Visited and Session Duration
- Cookie Identifiers
For more details on how we use cookies, please refer to our dedicated Cookie Policy.
How and Why We Use Your Information
The information we collect is crucial for delivering our services effectively and providing you with a personalized experience. Here's how we utilize your data:
- To Provide and Maintain Our Service: This includes managing your class bookings, membership subscriptions, and access to online content.
- To Manage Your Account: Creating and maintaining your user profile, processing payments, and sending service-related notifications.
- To Contact You: Sending updates, newsletters, marketing communications (with your consent), and responding to your inquiries.
- For Customer Support: Addressing your questions, concerns, and providing technical assistance.
- To Improve Our Services: Analyzing usage patterns to enhance our website, class offerings, and overall user experience.
- For Security and Fraud Prevention: Protecting our website and users from malicious activity and ensuring compliance with legal obligations.
Disclosure of Your Personal Data
We value your privacy and only share your data in specific, necessary circumstances, always with your protection in mind.
Service Providers
We may share your data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, provided those parties agree to keep this information confidential. This includes payment processors, email marketing platforms, and web analytics services.
Legal Requirements
We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency) to comply with legal obligations, protect our rights or property, or ensure the safety of our users or the public.
Business Transfers
In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
Security of Your Data
The security of your data is paramount to us. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We utilize industry-standard encryption protocols (SSL/TLS) for data transmission and employ robust firewalls and access controls to protect our systems. Our staff are regularly trained on data protection best practices, and we conduct regular security audits to identify and address potential vulnerabilities. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. No method of transmission over the Internet or method of electronic storage is 100% secure.
We are committed to continuous improvement in our security practices to ensure your data remains protected against unauthorized access, alteration, disclosure, or destruction.
Your Data Protection Rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have specific rights regarding your personal data.
Right to Access
You have the right to request copies of your personal data.
Right to Rectification
You have the right to request that we correct any information you believe is inaccurate.